Email remediation and self-service recovery

If The challenge

Routine junk email recovery requests depended on the helpdesk, with limited visibility into request handling and approvals.

Then The solution

Built a self-service junk email review and recovery workflow with a request interface, orchestration, email operations, and supporting metadata and audit records.

Result Outcomes

Reduced helpdesk dependency for the covered recovery process
Standardised requests and approvals
Improved operational visibility and auditability

Related evidence

All work

Policy 09Enterprise IT services

Power Platform incident management

40% faster ticket triage

If: Ticket triage and incident workflows required more consistent handling.
Then: Delivered a Power Platform incident management solution to improve ticket triage and operational workflows.
Result: More consistent incident handling

Power Apps
Power Automate
Microsoft 365

Policy 10Professional services & real estate

SharePoint document lifecycle and governance

If: Document approval processes varied across teams, lifecycle tracking was inconsistent, and manual work, email follow-ups…
Then: Delivered metadata-driven document lifecycle workflows with role-based approval routing, exception handling…
Result: Standardised document approvals and lifecycle records

SharePoint Online
Power Automate
Power Apps
Microsoft Graph API

Policy 11Enterprise operations

SharePoint document automation

60% less manual data entry

If: Repetitive document-related processes required substantial manual data entry.
Then: Implemented a document automation workflow to standardise repetitive document tasks.
Result: Standardised repetitive document tasks

SharePoint Online
Power Automate

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