Ashwin Yadav
All work

Policy 08Enterprise ITAI & Automation

AI-powered internal IT assistants

Policy path. Signal: Employee asks an IT question. Decision: Copilot Studio assistant matches the topic. Controls: Grant Answer from organisational knowledge; Action Request handled by a Power Automate workflow; Require Access permissions and information boundaries respected. Outcome: Faster access to internal knowledge.

If The challenge

Internal support and knowledge discovery included repetitive requests and manual service-desk effort.

Then The solution

Designed and developed custom AI-powered assistants in Microsoft Copilot Studio, integrating conversational workflows and business process automation.

Result Outcomes

  • Improved access to relevant internal knowledge
  • Supported internal IT workflows and process automation
  • Considered AI adoption and governance requirements

Related evidence

All work

Policy 19Healthcare & financial services; in-house

Microsoft 365 Copilot readiness, integration and governance

If
Copilot can surface anything a user already has access to.
Then
Reviewed permissions before rollout using the SharePoint permission crawler, integrated Copilot with SharePoint and…
Result
Copilot enabled on a reviewed permission baseline
  • Microsoft 365 Copilot
  • SharePoint Online
  • Microsoft Teams
  • Microsoft Purview

Contact

Let's talk about secure Microsoft cloud work.

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